Thank you for visiting and shopping at Digigearus. We guarantee that your package will reach you safely and on time. If there are any problems during the transit of items you purchased, such as damage, loss, or delay, rest assured that we will do our best to solve the problems and provide the best solutions.
Shipment processing time
Shipping Time Estimates (US): 15-22 Business Days (typically 3-4 weeks)
Shipping Time Estimates (INTL): 22-30 Business Days
This time is from the date that it is shipped out, not from the day the order is placed.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 4 days.
Customs, Duties and Taxes Lion uniforms is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Refund if item damaged
If you receive your package and find that some items are lost or damaged in transit, rest assured that you can easily apply for a full refund for those items or resend full new items, without the need to return the package you received. We always aim to provide you with the best and most responsible service.
Refund if package lost
If your package has no tracking updates for over 45 days in transit, you can apply for a free reshipment or refund. If you do end up receiving the package, you can keep it for free without needing to return it.
Refund for Defective Products, Incorrect Sizes, or Production Errors
If you receive a product that is defective, the wrong size, or has production errors, please contact us immediately. We will provide you with a full refund or send a replacement item at no additional cost. To ensure a smooth process, and send pictures of the products you receive to us, please save all packaging materials and the item in its original condition before reaching out to us. We want to ensure your complete satisfaction with your purchase, and we’re here to resolve any issues promptly.
60-Day undelivered refund
If your package isn’t delivered within 60 days after shipment, you can apply for a free reshipment or a full refund. If no action is taken within 65 days. If it arrives later, you can keep it for free without needing to return it.
$5.00 Credit for delay
If we don’t deliver your order on or before Digigearus latest estimated delivery date, we will issue you a $5.00 credit within 48 hours of that date. The credit will be issued via coupon and can be used on your next order.
CANCEL
Once your order has been submitted, you may cancel or make changes on your order within 24 hours of placing by going to “Contact Us” and creating a ticket, or reaching our customer support here.
When it is more than 24 hours after placing an order, Digigearus refuses to support order cancellation or order modification requests.
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SALE ITEMS (IF APPLICABLE)
Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.